FAQs

1. How long does it take to process an order?

Orders are typically processed within 24 hours. You will receive an email notification once your order is on its way.

2. What shipping options do you offer?

We offer flat rate shipping for orders shipping to locations outside our local region. The shipping fee will be displayed at checkout.

3. How long does shipping take?

The estimated delivery time for shipping is 7 to 14 business days. Please note that delivery times may vary depending on your location.

4. Do you offer international shipping?

Yes, we offer international shipping to select countries. The shipping charges and estimated delivery times will be calculated and displayed at checkout.

5. What is your return policy?

We have a 30-day return policy. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. Please contact us at info@casacadia.com to initiate a return, we can take up to 48 hours to reply depending on how many cases our customer support is dealing with.

6. Can I exchange an item?

The fastest way to exchange an item is to return the item you have and make a separate purchase for the new item.

7. What should I do if my order arrives damaged?

If your order arrives damaged, please contact us immediately at info@casacadia.com with your order number and a photo of the item's condition. We will address the issue on a case-by-case basis and work towards a satisfactory solution.

8. Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. Please contact us if you have any questions or concerns about a specific item.

9. How long does it take to receive a refund?

Once we have received and inspected your return, we will notify you of the refund approval. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

10. How can I contact customer support?

If you have any further questions or need assistance, please don't hesitate to contact us at info@casacadia.com. We are here to help!